Samuel Owusu

• Consolidates customers’ purchases made online • Dispatches online purchases for onward transmission to clients • Keeping the working area clean at all times • Receiving stocks into the warehouse by the help of scanners • Stock replenishments and informing management of differences when necessary.

• Devised and implemented individual and organization's sales strategies • Dealt with customer feedback, inquiries, complaints, and refunds when needed • Supervised and trained junior sales representatives • Ensured good business relationships with existing clients • Searched for new sales channels for distributing company's products • Led generation through phone calls, social media, and other online apps

• Handled and resolved customers’ complaints professionally and satisfactorily, and increased customer loyalty. • Advised customers based on their needs. • Answered telephone calls • Handled customers' inquiries, complaints, and refunds • Troubleshoots customers mobile devices and upselling additional services • Safeguard clients' data according to company's policy • Received calls, located customers’ accounts and other customer support duti

Materials & Supply Chain Officer| Ministry of Local Government Apr. 2011 – Present (On study leave) | ACDA / Ejisu-Juaben Municipal, Ghana • Responsible for procurement and the coordination of all purchases on behalf of the municipal office. • Draft tenders, sending tender invitations to contractors and suppliers, opened tenders and their evaluation. • Responsible for procurement planning, preparation of the municipal's quarterly and annual procurement budgets. • Reviewed invoices and making amendments when necessary. • Overseeing receiving and issuing of goods, and efficient materials distribution. • Overseeing periodic stocktaking functions, compiled the procurement requirement for goods and services. • Sourced for suppliers, supplier evaluation and managed suppliers. • Ensured an uninterrupted supply of materials for the municipal office. • Manage municipal stores and warehouses. • Negotiated prices with suppliers and contractors. • Managed contractors and sub-contractors. • Prepared purchase orders and making follow-ups to ensure the timely delivery of supplies.

• Maintained and developed efficient relationships with customers through direct contacts, telephone, and personal meetings. • Generated sales lead through phone calls, social media, and other online apps, and provided sales reports for management after carefully monitored sales trends. • Provided Sales training for newly recruited sales executives. • Identified sales lead, pitch product to new clients, maintaining good working relationships with both new and existing clients. • Followed up on new business opportunities and setting up meetings with prospective customers, development of market strategies and writing reports. • Developed individual sales and marketing strategies and prepared reports.