Lance Clark

Responsibility for establishment of procurement function and strategic development/management of key categories and day to day operational support requirements of fleet, telecoms, stationery, and print services with a combined spend of $11mil+ p.a. Implemented Procurement Framework structure and supporting business enablers to build capability, understanding of and compliance to procurement policy, procedures and practices by delivering end to end Procure-To-Pay training to all states and territories supported by creation of on-line ‘Self-Help’ content – forms, templates, practice notes and FAQ information. Successful transformation of fleet function responsible for 600+ vehicles in 100+ locations. Engaged with stakeholders from the ‘ground-up’ to identify existing ‘bottle necks and pain points’. Using PDCA – Plan-Do-Check-Act methods and analysis developed and implemented streamlined processes supported by user training. Resulted in a significant improvement in ‘customer satisfaction’ levels, supported by a reduction in number of vehicles and associated costs due to fleet utilisation analysis and other initiatives. Established a reputation as someone who ‘listens’ and with a ‘nothing is impossible - just need to find the solution’ approach, was able to build strong and effective relationships across 50+ different programs and teams.

Reporting to Finance Business Services Manager, responsible for identification, development and delivery of process and service improvements. Designed and implemented centralised Access database for management and reporting of mobile services enabling a reduction in operational effort in monthly invoice processing from 4 FTE day’s p.m. to 0.5 days. Created and implemented business ‘smart forms’ driving a reduction in data entry errors and duplication of effort, due to ‘real time’ validation of cost centre and chart of accounts codes.

Reporting to regional headquarters in Singapore, and part of team responsible for continued service delivery and excellence for Quote to Order operations throughout Asia Pacific and Japan division - encompassing 10 countries. Created and implemented APJ regional metrics and compliance reporting solution for 100% attached services program. Enabled analysis of SLA/KPI results including identification of any key performance or compliance issues. Solution was adopted by EMEA and Americas divisions. Asia Pacific & Japan Lead for 100% attached services program for enterprise business operations. Provided key systems and operational training and support for quote to order program requirements. Program successfully implemented in record time with projected increase in services revenue of $170M in FY11 for Hewlett Packard globally.

The focus of the role was on Pricing and Order Management capabilities and retirement of existing systems and introduction of new systems in relation to the merger between Hewlett Packard and Compaq in 2002. I was heavily involved in requirement gathering and functional testing and user training of core SAP and HP propriety systems. Role also involved support of the Sales Operations teams within Australia & New Zealand and working with the regional Sales Operations teams to develop best practices within the Post Merger environment. I relocated with Hewlett Packard to Melbourne in 2007.

Asia Pacific and Japan regional role with Compaq Global Operations. Supporting on pricing to order operations capabilities and the support of SAP Sales/Distribution and Warehouse Management users across all countries within Asia Pacific/Japan region, some 200+ users. Developed and provided training program for SAP users within Compaq Sales Operations in Asia Pacific & Japan. Worked closely with sales to implement special pricing processes and capabilities within the SAP framework.

Provided support within Compaq Services Division focusing primarily on systems and capabilities to support customer satisfaction within Compaq Channel Partner Services. Offered company transfer from Sydney to Auckland in 1996 to support expansion of Channel Partner Services operations in New Zealand. New Zealand Project Lead for Compaq SAP Sales & Distribution and Warehouse Management deployment as part of Compaq Worldwide SAP deployment. Developed and provided User Training Program for SAP users within Australia and New Zealand. Supported change management and systems training for users during the Compaq/Digital merger in 1998. Received multiple Employee Recognition Awards for contribution to the business and operations.

Provided technical quality support for Compaq focusing on product/hardware fault diagnostics. Repair/case management and working with the World Wide Product Quality Assurance Division. Product quality assurance testing before product release, and provided Compaq Internal Help Desk hardware support. Member of Compaq ISO 9001 Certification team. Developed Compaq ISO 9001 process documentation for Compaq Australia Services Certification requirements.