James Ball

James Ball

Senior Manager

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About Me

Results focused procurement and operations consultant with 20 years’ experience across multiple industries and private and public organisations

Senior Manager for Retearn, a specialist consultancy and performance improvement business. We assist national and international companies in both private and public sectors with business transformation, revenue enhancement, performance and operations improvement, procurement and cost reduction.

Previously private sector procurement and operations director of a £60mil global BPO, with outsourced managed service experience across Learning and Development, IT and Healthcare industries.

Core Knowledge & Skills
• Procurement and Operations leadership
• Procurement outsource and delivery consultancy
• Indirect and direct procurement experience
• Exceeding cost saving and cost avoidance targets
• Business transformation; including office relocation and offshoring of operations
• Excellent commercial acumen
• Cross-functional team collaboration
• Prince2 and Agile project management
• Adaptable and good communicater
• Systems and business process design and development
• Contract, risk, audit (ISO) and compliance management experience
• Category management
• Negotiations and tender processes
• Spend analysis and opportunity assessment
• Good IT skills including Microsoft Office, and knowledge of CRM tools and SAP
• Meticulous, analytical and logical thinker
• Innovation including e-sourcing and business intelligence tools such as Sisense and Tableau
• Building strong trusted relationships with stakeholders, clients and suppliers
• Business development and bid writing


JOB TITLE: Senior Manager

FUNCTION: Procurement

INDUSTRY: Business Services & Consulting

CATEGORY: BPO (Business Process Outsourcing) Services



Work experience

Senior Manager


March 2017 - Present | Ascot

My role supports the capability, methodology and brand development of the business, along with operational governance, business development and project management, and providing on site consultation services across client procurement, operational and transformation needs

Procurement and Operations Director

Capita KnowledgePool

July 2015 - February 2017 ( 1 year, 7 months ) | Reading

Leadership of team of approx. 35 with global support and delivery activities. Divisions accountable to me include; supplier management, business processes including compliance (ISO), project management, information technology, management information and offshore shared service centre admin and customer service operations

Helped business grow revenues from £48mil to £60mil and leading optimisation of operations cost to the business from 1.6% to 1.4% (while creating multiple new value adding capabilities)

Capita People Awards finalist for 'outstanding performance and behaviours' during 2016 overseeing cost savings, new system implementations, offshoring and office move.

Head of Supplier Management


June 2010 - July 2015 ( 5 years, 1 month ) | Bracknell

Head of Supplier Management reponsible for the Supplier Management department (14 FTE), management of the 6,000 supplier base and multiple client relationships, having started the department as sole FTE
Duties include driving future vision and strategy, contract drafting/management, commercial negotiations, savings (including tender processes), data analysis, quality control, supply management, operations management, bid support, team and cost management, development existing supplier and client relationships; all under the aim to help identify and implement the highest quality and most cost effective delivery option for clients.

Procurement Manager

Care UK

March 2007 - June 2010 ( 3 years, 3 months ) | Reading

Group Procurement Manager responsible for category management of medical consumables for entire group, supplier relationships, identifying savings opportunities (both tactical and strategic) and leading negotiations with suppliers to realise the savings.


Bulmershe School

Advanced Business and IT of

1996 - 1998