Allieu Moigboi

Procurement Officer • Advises EPA-SL on all procurement matters • Preparation, review and update of procurement plans • Preparation of Terms of Reference, evaluation of Technical and Financial proposals for selection of the various service providers. • Preparation of advertisement for publication in local and international media where necessary • Preparation of evaluation reports for award of contracts • Preparation of contracts for signature by the Approving Authority • Management of contracts on behalf of the agency • Preparation of monthly reports on procurement activities.

• Plan and carry out training programs for all staff and new intakes in the region on the importance of delivering exceptional customer/ retail service • The implementation of an effective feedback system that is tailored to monitor service quality within the Bank against best practice • Ensuring that the service standards (turn around time) is adhered to by periodic and spontaneous monitoring of all departments and branches • Acknowledge and investigate all customer complaints, following up on resolution and escalating to superiors, where necessary • Monitor internal and external customer satisfaction and feedback within the country through surveys and other feedback devices and escalating to management • Maintaining the service level agreement detailing service level principles and standards • Carry out customer service excellence training for new intakes within the region and periodic refresher courses for staff • Visit and assist relationship managers in managing relationship with the top customers of the region • Continuous research of competition and best practices to come up with new ways of serving the customer better

• Initiate, coordinate and ensure proper process of the awarding of contracts to vendor Stock management and reorder process. Responsible for the efficient and effective designing and monitoring of a process to reordering ,stocking and supplying of all Asset, operational items, consumables, logistics etc. to all branches and departments bank wide • Clearing and custom settlement: Responsible for the clearing of all UBA/SL items imported into the country at a reasonable and reduced cost adhering to the custom processes as regulated. • Preparation of Expense justification- Responsible for the justification of expense on exceptional budgets or expense limits out of Sierra Leone /MDCEO’S approval limit and send to Lagos or UBA PLC for approval • Design process of procurement of all UBA/SL needed items and ensuring cost Reduction and quality purchase of materials at all times and at all levels. • Supervising the efficient and effective use of bank facilities and assets bank wide • Ensure timely booking of ticket, adequate hotel reservations, and transportation Of Guest from Lungi to Freetown • Responsible for budget management and cost allocation on all monthly expense lines on all procurement items and services Bank wide.