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What kind of educational process do you go through around how to communicate, collaborate and resolve conflicts in the supply chain process?

People often think that "connectivity" tools are "collaboration" tools and they're not. Connectivity is the essential infrastructure we find in various kinds of software or conferencing that puts us together. Collaboration is about how we connect and communicate interpersonally. It is a critical competence for effectiveness. How do you learn these skills in your organization?
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